Terms & Conditions



1. Contract

These terms of sale apply to the sale of all products (‘Products’) by MYSTIQUE BEAUTY LTD (‘us’, ‘we’, ‘our’) which are made either via our website at www.mystiquelashes-academy.co.uk (our ‘Site’) or via the telephone.  Where you purchase Products as a consumer (i.e. for your own personal use and not for resale or other use in the course of business) (‘Consumer’), your statutory rights are not affected. 


1.1 Any order placed by you constitutes only an offer by you to buy the Products and book Services you have selected.  Placing an order carries with it an obligation for you to pay but places no obligation on us to provide those Products or Services. Once we receive the order, we will confirm this via an e-mail (or emails). Those emails do not comprise the acceptance of your order.  


1.2 A contract between you and us is formed if/when we accept your order in writing or despatch the ordered Products/ book Services for you. Each Contract relates to only Accepted Products.  We are under no obligation to supply any Products and/or Services until Acceptance.  All orders are subject to acceptance by us in our absolute discretion.   


2. Your requirements

By placing an order for any Products or Services with us, you agree that you are authorised to enter into legally binding contracts with us and this will result in no breach of any law or any obligation to any third party.  You agree that you are 18 years old or above and will use the purchased Products in strict accordance with all guidance provided by our website and the manufacturer. All professional Products are to only be used by fully trained professionals, and by ordering them you confirm that you are a Professional and will any Professional Products in strict accordance with our requirements.


 3. Who we are

We are a UK limited company (registered N 12477680) with our registered office at 30 Gorseway, Coventry, CV5 8BJ and a trading address at 30 Earlsdon Street, Coventry, CV5 6EJ, UK.


4. Product description and price

4.1 We have taken every reasonable care to describe all Products and Services as accurately as possible. However, sometimes slight variations in the description may occur.  


4.2 The price of any Products and Services will be as shown on our website, except in cases of obvious error. All prices include VAT (if this applies) but do not include delivery costs, which is added to the amount due at the checkout. 


4.3 Prices for our Products and Services may change, but this will not affect orders that are already accepted and processed.


4.4 We will do our best to price all Products and Services correctly, however, if any mistakes should occur we will either contact you directly or reject your order. We are under no obligation to provide the Product to you at an incorrect (lower) price, even after Acceptance, if the pricing error was obvious and/or could have reasonably been recognised as an incorrectly priced.


5. Booking and deposit

5.1 Students are required to pay a deposit in order to book a place on any chosen course. The deposit is refundable if the booking is canceled up to 30 days prior to the training date. If the cancellation is made closer to the date, the deposit will not be refunded.


5.2 The remainder of the payment has to be paid prior to the training or at the latest on the day of training.


5.3 In case of group bookings, if the required students’ numbers are not reached, the master trainer reserves the right to cancel the course and refund the deposit paid previously for the course by the students. Alternatively, our Master Trainer can offer a student already booked on the course, a small discount of £50 off the original, individual course price and rearrange the course, to be held in Coventry, on an individual basis.


5.4 Every student is required to arrange one model to attend the practical part of the training. This can be arranged for the student by our Master Trainer; however, this will incur a charge of £20. If the student requires us to arrange the model, they should request this no later than 1 week in advance. We will do their best to arrange a model, but this cannot be guaranteed.


6. Payment

Payment for all Products must be by credit or debit card, PayPal or by any of the other payment options specified on our website. If the funds do not clear, we withhold the right to cancel or withhold the delivery or booking the Services. We will charge your credit and debit cards once the Products have been despatched and Services booked, however the payment processing provider will secure the funds, at the point of purchase, and this will count against your current credit limit, despite the fact that the funds have not yet been deducted. 


7. Consumer rights

7.1 If you choose to cancel your order and receive a refund:

a) Contact us as soon as possible but no later than 30 days before the Course or other Services start date.

b) The cancellation period expires 30 days before the Course or Services are due to take place.

c) If the funds are received in other currency, please note that we can only refund the amount that has been credited to our account – some banks may charge you for international payments.


7.2 If you would like to cancel the previously booked Services, please inform us formally by letter, post or e-mail). Our contact details are Telephone 07946558383, email contact@mystiquelashes.co.uk. 


7.3 If you cancel within the allocated cancellation period, we will refund the price you paid for the Services in line with our refund policy.


8. Returns and refunds 

8.1 If you act as a Consumer and would like to cancel under the Regulations, you:


a) will inform us as soon as possible and before the 30 days of the Services taking place.


8.2 If you cancel the Contract in accordance with your cancellation rights under the Regulations, you will be refunded the cost paid by you to us – the deposit that is required to book the Services in advance. We shall make the refund no later than 14 days after the day you contacted us wishing to cancel. 


8.3 All refunds will be made using the same method originally used by you to pay for your purchase.


8.4 Once you have attended one of our Courses (Services) we will not be able to refund you due to the intellectual property and you using the information going forward. 


9. Complaints

9.1 We are committed to providing high-quality service to everyone using our services. If you were dissatisfied for any reason with the service you received please find our contact details below, where one of our friendly team members will assist with your issue.


We endeavour to respond to all complaints within 28 days.


Complaints can be made in person or by email/ post to:

Mystique Beauty Ltd

30 Gorseway




10. Data protection & security checks 

10.1 All collected data will be processed, stored and protected in line with the Data Protection Act 1998.    


10.2 To maximise your security we check that credit, debit or charge cards validate your name, address, and other personal data against information held on appropriate third party databases.  This confirms your identity and is conducted by SagePay/ PayPal who processes all payments. By processing payments through our website you accept those checks. 


10.3 All information given to us by you will be used only in accordance with EU GDPR regulations, and if, at any time, you wish to be removed from any of our mailing lists or records, please contact us via contact@mystiquelashes.co.uk. 


11. Written communications

All communications necessary by writing will be conducted via electronic means between us and you– those are the communication that by law requires being in writing.  


12. Transfer of rights and obligations

The Contract between you and us is binding. You cannot transfer, assign, charge or dispose of any Contract without our consent. We may assign, transfer, sub-contract or dispose of any Contract for the length of the contract. 


13. Events outside our control

13.1 We will not be held responsible or liable for delay in Services or any other failures to fulfill the Contract due to circumstances out of our control. During this time our Services will be suspended.

13.2 This is called a Force Majeure Event which includes occurrences out of our control. This could be strikes, riots, war, terrorism, threat or preparation for war; natural disaster, fire, storm, flood, earthquake; any issue with shipping including air, motor and rail transport, shipping; telecommunications issues, legislation, and restriction changes.


14. Amendments to terms and conditions

14.1 We secure the right to amend and revise these terms and conditions from time to time. This could be from reasons set out here but not only: changes in laws and regulations, technology, market conditions, payment methods.


15. Law 

All these terms and conditions and any disputes will be dealt with in accordance with English law.  Any disputes related to the Contract shall be subject to the courts of England and Wales.